Task #6

I just finished task #5 and I found that exploring the Ohio Library Council's tutorial was very fascinating and most helpful.

I found the section on "What's New"to be very informative and encouraging. It states that "libraries drew visits by more than half of Americans (53%) in the past year...! This challenges the assumption that libraries are losing relevance in the internet age." That's awesome!

I was very impressed when I further explored the site and found that in Ohio they also are encouraging parents and caregivers to examine and incorporate the six early literacy skills to help young children on the road to reading. The State Library of Ohio and the Ohio Library Council developed Ready to Read to help the youngest with their early literacy needs. That's just what we have been doing in Childrens' and many of the libraries of Colorado for the past few years!! It's great to know that other states are doing the same thing -- it is so important!!
I also retrieved a beautiful new chart of the Six Early Literacy Skills that they use in Ohio. We have a super chart but it will be nice to have a second chart for variety!!

On the Customer Service 123 site, I like how they used the letter "I" to stress how I won't keep cutomers satisfied if I am "indifferent, ill-informed, or inflexible not to mention, irritable, inimical, incomprehensible, or intolerent."! How true!!